We want you to get the right product. This policy explains how to cancel an order, return a product and get a refund. It is part of our Terms of Service.
- Cancel free of charge any time before your order ships (special orders are different — see below).
- Return unused stock items in original packaging within 30 days of delivery, with a return authorization (RMA) from us.
- Wrong, damaged or defective item? Tell us within 5 business days of delivery and we will make it right at no cost to you.
- Refunds go back to your original payment method within 7–10 business days after we receive and inspect the return.
1. Cancelling an order
| When | What happens |
|---|---|
| Before the order ships | Call or email us and we will cancel it and refund you in full. |
| After the order has shipped | It can no longer be cancelled. Accept the delivery and follow the return steps below, or refuse the delivery — a refused shipment is treated as a return, and the outbound and return freight plus the restocking fee are deducted from your refund. |
| Special-order, custom or non-stock items | Cannot be cancelled once we have placed the order with the manufacturer, unless the manufacturer agrees. Any manufacturer cancellation or restocking charges are passed on to you. |
| ACH payments still processing | If you cancel before shipment, we refund the payment once it has cleared. |
To cancel, call 678-467-5515 (Mon–Fri 9am–5pm ET) or email sales@discountkings.net with your order number. Cancellation requests are confirmed in writing; an order is not cancelled until we confirm it.
We may cancel an order ourselves — for example if an item is unavailable, a price was listed in error or a payment cannot be verified. If we do, you receive a full refund of anything you paid for the cancelled items.
2. Returning a product
What can be returned
- Stock items, requested within 30 days of delivery.
- New, unused and uninstalled, in the original undamaged manufacturer packaging with all parts, hardware and instructions, and in resalable condition.
What cannot be returned
- Special-order, custom, made-to-order or non-stock items, unless the manufacturer accepts the return.
- Clearance, closeout and "final production" items.
- Products that have been installed, used, modified, cut (for example strip or tape light), or that are missing packaging or parts.
- Lamps and tubes sold in case quantities, unless the full unopened case is returned.
- Anything requested more than 30 days after delivery.
How to return
- Ask for a return authorization (RMA). Call or email us with your order number, the part numbers and quantities, and the reason. Returns sent without an RMA number may be refused.
- Pack it well. Use the original cartons inside a shipping box, and write the RMA number on the outside of the shipping box — not on the product packaging.
- Ship it to the address on the RMA within 14 days. Some items return directly to the manufacturer. Unless the return is because of our error or a defect, you pay return shipping, and the shipment is your responsibility until it arrives — we recommend insuring it.
Restocking fee
Returns that are not due to our error, shipping damage or a defect are subject to a 25% restocking fee, or the manufacturer's restocking fee if it is higher. Original shipping charges are not refunded; if the order shipped free, our actual outbound shipping cost is deducted from the refund.
3. Damaged, missing or incorrect items
- Inspect the delivery before you sign. If cartons are visibly damaged or the count is short, write that on the carrier's delivery receipt. For freight (truck) shipments this is required to file a claim.
- Tell us within 5 business days of delivery about any damage (including damage hidden inside the carton), shortage or wrong item. Send photos of the product, the packaging and the shipping label, and keep all packaging until the claim is settled.
- We will replace the item, send the missing parts, or refund it — your choice where the item is available — and we pay the return shipping. No restocking fee applies.
4. Defective products and warranty
If a product does not work when you receive it, tell us within 30 days of delivery and we will arrange a replacement or refund. After that, defects are handled under the manufacturer's warranty: contact us with your order number and we will help you file the claim. The manufacturer decides whether to repair, replace or credit the product, and may ask for photos, test information or the product to be sent back. Warranties normally do not cover labor, removal or reinstallation.
5. Refunds
- We inspect returns when they arrive. Approved refunds are issued within 7–10 business days after we receive and inspect the return.
- Refunds go to the original payment method: card payments back to the same card, ACH payments back to the same bank account. Your bank may take additional days to post it.
- Orders paid on account are refunded as a credit to your account unless you ask for payment.
- If a return arrives used, damaged, incomplete or not in resalable condition, we may refuse it or reduce the refund. Refused returns are sent back to you at your cost.
- If sales tax was charged on the returned items, it is refunded with them.
6. Exchanges
Need a different wattage, color temperature or finish? Request an RMA for the item you have and place a new order for the item you need — that is the fastest way to get the right product on site. The return is refunded under this policy.
7. Tax-exempt orders charged tax
If you were charged sales tax on an order that should have been exempt, send us your valid exemption certificate within 30 days of the order and we will refund the tax once your tax-exempt account is approved.
Contact us
Discount Kings
185 Creamer Drive, Suite A, Alpharetta, GA 30004
Phone: 678-467-5515 (Mon–Fri 9am–5pm ET)
Email: sales@discountkings.net
See also: Terms of Service · Refund & Cancellation Policy · Privacy Policy